Our Place Review 2026: Is Our Place Legit & Safe?
Trust Score: 68/100 (B — Trustworthy with Care)
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Quick Verdict
Our Place is a legitimate, privately held Los Angeles cookware brand — not a scam. Founded in 2019 by Malala Fund co-founder Shiza Shahid with Amir Tehrani and Zach Rosner, it sells the cult Always Pan and Perfect Pot direct from fromourplace.com, through its own LA shops and in around 650 Target stores. The business is venture-backed (roughly $90m raised), reported profitability in 2022, and offers a 100-day trial with free returns on qualifying orders. The cautions are genuine, though: an F rating from the BBB over unanswered complaints, a 1.9/5 ‘Poor’ Trustpilot score for its UK arm, recurring reports of ceramic nonstick coatings failing within months, and a December 2025 law-firm investigation into durability claims on its Titanium Always Pan Pro.
Trust Score Breakdown
| Dimension | Score | Notes |
|---|---|---|
| Infrastructure & Security | 14/20 | Founded September 2019 and trading for nearly seven years; venture-backed (roughly $90m reported across PitchBook/Tracxn) with a Los Angeles HQ, its own LA stores and Target distribution, though UK buyers report long delivery delays. |
| Business Legitimacy | 16/20 | Real, registered US company based in Culver City, California, with high-profile founders (Malala Fund co-founder Shiza Shahid), reported profitability since 2022, celebrity collaborations and a wholesale deal in ~650 Target stores — a first-party brand, not a marketplace. |
| User Feedback | 11/20 | Sharply split consensus: Trustpilot US sits around 4.0/5 from ~4,800 reviews, but the BBB grades Our Place F (unresolved and unanswered complaints), the UK site is rated ‘Poor’ at 1.9/5 on Trustpilot, and PissedConsumer logs only ~11% issue resolution. |
| Data Protection | 14/20 | No data breach, privacy enforcement action or payment-security incident surfaced in our searches; checkout is a standard encrypted e-commerce flow and customer reports confirm PayPal is accepted. |
| Marketplace Factors | 13/20 | First-party authentic products with a 100-day trial, free returns on qualifying orders and a lifetime titanium warranty (ceramic cover extended to 3 years from May 2025), but original shipping fees are non-refundable, each item must ship back in its own box, and refund delays plus coating-durability complaints recur. |
Pros
- Established 2019; venture-backed LA brand, profitable since 2022
- Also stocked in ~650 Target stores — easy in-person buying
- 100-day trial with free returns on qualifying orders
- Trustpilot US around 4.0/5 from ~4,800 reviews
- Lifetime titanium warranty; ceramic cover extended to 3 years
Cons
- BBB rating F — unresolved and unanswered complaints
- UK arm rated ‘Poor’ (1.9/5) on Trustpilot over deliveries and refunds
- Frequent reports of ceramic nonstick failing within months
- Dec 2025 law-firm probe into Titanium Always Pan Pro durability claims
- Original shipping fees non-refundable; refunds can be slow
How We Assessed Our Place
We verified Our Place’s corporate background — its 2019 founding, founders, venture funding and Target launch — via Wikipedia, PitchBook/Tracxn and Retail Dive, and confirmed the live storefront, 100-day returns policy and warranty terms directly on fromourplace.com. We then aggregated independent customer feedback from Trustpilot (US and UK), the BBB, Sitejabber and PissedConsumer. Finally we checked for breaches, regulatory action and litigation, finding a December 2025 law-firm investigation into Titanium Always Pan Pro marketing claims but no filed class action and no known data breach. The Trust Score and breakdown above reflect this combined evidence; see our Trust Score methodology for the full rubric and sources.
Is Our Place Legit or Safe?
Yes — Our Place is a legitimate retailer, not a scam: a real, venture-backed Los Angeles company whose cookware is also carried by Target, with a secure checkout and a genuine 100-day returns window. The risk is product longevity and after-sales service rather than fraud — ceramic nonstick coatings are widely reported to lose performance within months, the BBB grades the company F for unanswered complaints, and UK buyers report slow deliveries and refunds. Buy with realistic expectations of ceramic nonstick lifespan, note which warranty applies (3 years on ceramic bought from May 2025, lifetime on the titanium line), keep boxes until you are sure you are keeping the item (each return needs its own box, and original shipping fees are not refunded), and pay by credit card or PayPal for chargeback protection. If you would rather have simpler returns, buying its pans at Target is a sensible alternative. For related options, compare our Target review and Casper review.
See where Our Place ranks in Best Online Marketplaces 2026.
Frequently Asked Questions
Is Our Place legit?
Yes. Our Place is a legitimate, operating marketplace — not a scam. Atop Legal rates it 68/100 (Grade B, trustworthy with some caveats) using our five-dimension Trust Score methodology covering infrastructure security, business legitimacy, user feedback, data protection and marketplace-specific safeguards.
Is Our Place safe to buy from?
Our Place is generally safe when you take normal precautions. Use the platform's built-in buyer protection, pay on-platform, and check seller ratings before ordering. Our full Trust Score breakdown above explains the rating in detail.
Is Our Place a scam?
No. Our Place is a real, registered business, not a scam. Like any marketplace it has strengths and weaknesses — which our review documents — but you can shop on it and obtain refunds through its buyer-protection process.
What is Our Place's Atop Legal Trust Score?
Our Place scores 68 out of 100 (Grade B) in Atop Legal's 2026 assessment. The score is the sum of five 0–20 dimension scores; see the breakdown above and our methodology for how it is calculated.
